The few weeks ago, I flipped my TV on and it wouldn’t come on. The red LED in front just kept flashing until it went out and the “Lamp” light came on. Oh great, my husband had just took off on a militaristic deployment and now I am without TV. I quickly logged onto my laptop to contact my spouse, who just insisted we buy a LCD HDTV three years ago.
I told him that his “awesome” television is broken and now I have no hubby and no TV either. You have to love new technology because the next thing I know, he wrote back and told me he bought the extended warranty on the Sony HDTV. The extended warranty only lasts 4 years so I knew we were pushing it. I also knew the paperwork was concealed somewhere with all the rest of the significant documents we had.
After fumbling through documents for an hour, I eventually located it in an unopened box from our move. I opened it up and found the date of purchase, exactly 3 months shy of four years. YES! So I contacted Sony and let them know the HDTV model I have and my purchase number.
They arranged a local electronics store to come to my residence, make certain it was the lamp and then replace it. They even gave me an appointment day and time. I waited around all day for the serviceman to come to my residence the day of the repair but he never showed up. Do you know how annoying it is to go from a 52″ HDTV to no high definition 19″ television? It’s quite dissatisfying.
I called the electronics company and ask them what happened. They gave me another appointment and apologized, which was o.k., everyone makes mistakes. Still, the next appointment never happened either. Then I called again and they said that they just went ahead and ordered the lamp. They said the lamp would arrive in two days.
Three days later, there was still no lamp. It wasn’t until virtually 2 weeks afterwards that they eventually got to my home with the lamp. The two techs just took off the front access panel to the television, unscrewed the lamp frame, and replaced it.
It took almost five minutes. I could have certainly ordered the lamp myself and fixed it more than a week ago. I will definitely recollect that for the next time my precious high definition TV’s bulb goes out.
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Resources: HDTV antenna RV Antenna
